Frequently Asked Questions

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If you have a question about Scotiabank AERO* Rewards, redeeming your ScotiaPoints, or this website, these common questions may help you. Please click the question to view the answer.

If you still have questions, please feel free to call 62-Scotia Monday - Friday between 8:00 AM to 8:00 PM; Saturday between 9:00 AM to 1:00 PM (local time – Trinidad and Tobago).

Note: all questions, when clicked, expand to reveal the answer below.

It’s the new and exclusive Scotiabank travel reward program that gives you the freedom to travel your way. The program is attached to selected Scotiabank credit cards and allows you to earn ScotiaPoints with your everyday spending on the Card. ScotiaPoints can be redeemed for exciting travel rewards including flights, hotels, car rentals, vacation and cruise packages.

The AERO Rewards Program is different from other travel reward programs and gives you the flexibility that you need.

  • Fly anywhere, anytime on any airline - no restrictions!
  • No blackout periods
  • No seat restriction

The AERO Rewards Program is currently available with the following credit cards.

Simply apply and become a cardholder for selected credit cards and you will be automatically enrolled in the program. You will be assigned an AERO membership number and will be able to access your ScotiaPoints balance, program and promotion information on this website.

The AERO Rewards program is currently available with the following credit cards.

There are a few ways to earn ScotiaPoints:
  • You will earn ScotiaPoints as you use your credit card for everyday purchases. Consolidate your purchases on the credit card and get even more ScotiaPoints for travel rewards. You will earn one (1) ScotiaPoint for each TT$6.30 spent on your credit card and on any additional cards issued on your account.
    (Credit Card Cheques and Cash Advances do not qualify to earn ScotiaPoints).
  • You can now take advantage of the Scotiabank AERO Business Executive MasterCard offer that gives you 12,000 ScotiaPoints upon your first purchase. Apply now - offer expires November 30, 2008!
  • From time to time, you will be notified of promotions that allow you earn points faster. You can check for the latest promotions at any time.
Simply call 62-SCOTIA (627-2684): Monday through Friday between 8 AM and 6 PM and Saturday from 9 AM to 1 PM (Trinidad – Local Time). The AERO Rewards Call Centre will assist you with finding travel options and advise you of the points required.

In order to redeem your points, your Card Account must remain in good standing during the operation of the Program. See full Program Terms and Conditions.

For air travel, see our Rewards page to find out how ScotiaPoints will be converted using the Flight Redemption Chart. For other travel, the AERO Rewards Agents will assist you with finding travel options and calculating the points required.

You can reach the AERO Rewards Agents at 62-SCOTIA (627-2684), from Monday through Friday between 8 AM and 6 PM and Saturday from 9 AM to 1 PM (local time, Trinidad and Tobago).

Yes, you may buy additional ScotiaPoints at a rate of TT$0.20 per ScotiaPoint. You may purchase up to a maximum of 10% of the total ScotiaPoints required for any travel reward.
Travel arrangements must be booked at least 14 days in advance of travel. Should you need to make a booking less than 14 days in advance, the standard Flight Redemption Chart will not apply. The AERO Rewards agent will assist you in calculating the points required.

You can reach the AERO Rewards Agents at 62-SCOTIA (627-2684), from Monday through Friday between 8 AM and 6 PM and Saturday from 9 AM to 1 PM (local time, Trinidad and Tobago).

See our Flight Redemption Chart.

You will receive written or email confirmation within two weeks of the date reservations were made and verbally confirmed by the principal Cardholder.
You are responsible for payment of non-ticket costs or any other taxes, fees and charges which may be imposed. You may redeem ScotiaPoints to pay taxes and other related costs during the booking process.
The key benefit of the AERO Rewards Program is you can fly anywhere, anytime on any airline - no blackout periods or seat restrictions! You can travel on holidays, weekends, and during other busy days throughout the year.

To update your account simply call:

Scotiabank AERO Business Executive MasterCard Cardholders: 62-Scotia

SPCG MasterCard Black Cardholders: Contact your Private Banking Relationship Manager

You can also change your email information and password for your Scotiabank AERO Rewards Program profile here.

You can redeem your ScotiaPoints to buy tickets for your immediate family (wife/husband and dependent children). ScotiaPoints are not transferable from one ScotiaPoints account to another. However, if you are the principal Cardholder on more than one Card Account, you may combine the accumulated ScotiaPoints on these Card Accounts at redemption.
Your points balance will be included on your monthly credit card statement. Scotiabank may include AERO Rewards Program updates and promotion information with your statement. You can also check your balance information anytime on this site.

You can also call the following numbers if you have any inquiries:

Scotiabank AERO Business Executive MasterCard Cardholders: 62-Scotia

SPCG MasterCard Black Cardholders: 1-800-888-8000 Password 6149

Cancellation or change is subject to policies of the travel supplier. In some cases, such as non-refundable tickets, CANCELLATIONS ARE NOT ALLOWED OR ARE SUBJECT TO CANCELLATION FEES (minimum TT$630). All such fees will be charged to the Card Account and are non-refundable. Your ScotiaPoints will be credited back to your account.
ScotiaPoints have no cash value. ScotiaPoints may be used for Scotiabank AERO Rewards only in accordance with the Program Terms and Conditions.
You must have some activity in your Scotiabank AERO Credit Card account in the last 36 months.
An updated version of the AERO program Terms and conditions can be found here.